PUBLIC OFFER AGREEMENT FOR THE PROVISION OF TOURISM SERVICES

1. General Provisions
This document is an official offer from Travel Bee Ltd (hereinafter referred to as the "Contractor"), registered in Georgia, to conclude a contract for the provision of tourist services on the terms specified below. This document is a public offer, and acceptance of the terms of this agreement is considered a full and unconditional agreement by the Customer with its provisions.

2. Terms and Definitions
2.1. Contractor – Travel Bee Ltd, providing tourist services.
2.2. Offer – this document posted on the Internet.
2.3. Contract of the Offer – the contract between the Contractor and the Customer, concluded through the acceptance of the offer.
2.4. Customer – an individual or legal entity that has made a booking for tourist services with the Contractor.
2.5. Services – tourist and other services provided by the Contractor in accordance with the tour programs.
2.6. Acceptance – full and unconditional acceptance of the terms of this contract by paying for the tourist services.

3. Subject of the Agreement
3.1. The Contractor provides the Customer with tourist services in the form of organized tours and other travel programs in Georgia, Armenia, and Azerbaijan.
3.2. Information about available tours and services is posted on the Contractor’s website.
3.3. Acceptance of the agreement is carried out by making a booking and payment.

4. Rights and Obligations of the Parties
4.1. The Contractor is obliged to:
• Provide tourist services in accordance with the tour descriptions on the website.
• Inform the Customer about the tour details and necessary documents.
• Ensure that the quality of the services meets the standards of the tourist industry.

4.2. The Customer is obliged to:
• Familiarize themselves with the tour conditions before booking.
• Provide accurate personal data for booking the tour.
• Pay for the tourist services within the specified deadlines.
• Follow the behavior rules during the tour and the guide’s recommendations.

5. Payment and Refund
5.1. Payment for services is made by bank transfer, card, or other methods specified on the Contractor's website.
5.2. In case the Customer cancels the tour, a refund is provided according to the cancellation policy specified on the website.
5.3. In the event of the tour being canceled due to the Contractor’s fault, the Customer will receive a full refund.

6. Force Majeure
6.1. The parties are exempt from responsibility for non-performance of obligations in the event of force majeure circumstances.
6.2. Such circumstances include natural disasters, military conflicts, epidemics, government restrictions that prevent the execution of the contract.

7. Dispute Resolution
7.1. All disputes are resolved through negotiations.
7.2. If an agreement cannot be reached, the dispute will be submitted to the court at the place of registration of the Contractor.

8. Contact Details of the Contractor
Travel Bee Ltd
Address: 5 Ia Kargareteli St, Tbilisi, Georgia
Phone: +995 598 123 498
Email: temo@travelbee.ge
Last updated: 20/02/2025